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Multi-tenant call center platform

The call center your agents and admins actually want to use.

Agent desktop, queue routing, IVR designer and live supervision — one workspace, one keyboard shortcut away.

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Trusted by operations teams at

Connected
Inbound · Sales queue
+1 (415) 555-0199 · Returning customer
02:47
Customer
Jordan Park · Pro plan
3 tickets · NPS 9 · last call 12d
BillingRenewalVIP
Script
Greet by name
Confirm intent
Offer upgrade
99.95%
Platform uptime, rolling 90d
<200ms
Median WebRTC connect
50+
Nodes supported per IVR flow
EN · ZH
Localized end-to-end
What's inside

Everything your contact center needs.

From the agent's headset to the supervisor's dashboard. No bolt-ons.

Agent Desktop

WebRTC softphone, screen pops, after-call wrap timers and reason codes — keyboard-first.

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Queue Routing

Skills, priority, overflow and SLA policies. Routing decisions you can read like a sentence.

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IVR Designer

Drag-and-drop flows with conditional branches, time-of-day, and external lookups.

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Live Supervision

Real-time queue dashboards. Listen, whisper or barge — with audit trails and safeguards.

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Search & Reports

Global search across calls, recordings and transcripts. CSV export honors your locale.

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I18n & Accessibility

ICU MessageFormat. Keyboard-first. Screen-reader friendly. RTL-ready out of the box.

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How it flows

One inbound call, from ring to wrap.

Each handoff is observable, recoverable and visible to the supervisor in real time.

  1. Step 01 · 00:00
    Call lands
    Number resolves to tenant; carrier handoff in <80ms.
  2. Step 02 · 00:04
    IVR self-serve
    Visual flow runs prompts, DTMF and external lookups.
  3. Step 03 · 00:09
    Smart routing
    Skills, priority and SLA pick the best agent in the pool.
  4. Step 04 · 00:38
    Agent picks up
    Screen pop with caller context, history and active script.
  5. Step 05 · 03:21
    ACW + ticket
    Reason codes, dispositions and CRM sync — all logged.
Pricing

Pay for seats. Not for surprises.

Custom pricing based on your team size and feature mix. We'll take it from there.

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Under the hood

Built the way your IT team would have built it.

Boring in the right places. Opinionated where it matters.

request lifecycle
$ sdk.calls.search({
 q: "churn",
 from: "-7d"
})
→ 142 results · 87ms · trace tr_4hx9

Unified SDK data layer

No raw fetches. Every call goes through a typed SDK with retry, cache and trace correlation.

api.calls.get({ id })

Twilio + Telnyx dual VoIP

Carrier diversity by design. Automatic failover the moment one upstream blinks.

carrier.failover('telnyx')

CSP + short-lived tokens

No long-lived credentials in the browser. Strict CSP, rotated keys, scoped sessions.

token.ttl = '15m'

Sentry + trace id

Every user action carries a trace id. Support links it to backend spans in one click.

trace.id = 'tr_4hx9…'
In production

Teams shipping with us.

We moved 140 seats off a legacy PBX in six weeks. Agents stopped complaining about the dial pad in week two.
Director of Customer Ops
Regional fintech, APAC
The IVR designer is the first one our business analysts have shipped to production without engineering.
VP Engineering
Logistics platform
Supervisors finally trust the live dashboard. The numbers match the recordings. That's new for us.
Head of Quality
Insurance BPO
Start shipping

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